The Group Sales Coordinator is responsible for assisting with group sales tasks such as handling lead calls, creating room blocks, creating BEOs as well as assisting with event planning as needed. They will also book transient reservations, assist callers with questions and provide answers and solutions.
Additional duties will include lead generation, handling existing reservations and handling of special guest requests along with other tasks assigned by leadership as it relates to group and guest sales and relations.
ESSENTIAL DUTIES:
Answer reservation sales calls and secure bookings using the provided call flow.
Handle payments, refunds, and review of guest folios.
Follow up on initial sales calls and leads.
Provide accurate resort information to guests.
Answer Maintenance and Housekeeping calls and create work orders.
Answer General Property calls.
Answer calls from guests who booked through another property management company (Third Party calls.)
Cancel, modify, and reinstate existing reservations.
Qualify group sales leads through a variety of online and email sources.
Book group, complimentary/gift certificate reservations.
Follow up on possible sales leads by calling back guests who tried to reach the resorts.
Update credit card information, guest counts, etc. as needed.
Create door codes as needed.
Communicate well with other depts as needed, via chat, email, and phone.
Read/Respond to emails in a variety of email boxes.
Update Web reservations as needed.
Run a daily deposit report – call guests to get a new credit card added for payment.
Move guests to different units as needed for a Room Move request from Owner Relations. ·
Assist with Early Arrival and Late Departure check-in process.
Assisting guests with the use of the Spectrum Resorts App
Use multiple systems used to complete tasks throughout the shift
Complete a required checklist as time allows.
Create sales contracts for groups.
Create BEOs for groups.
Assist with event planning as needed.
Additional tasks as assigned.
REQUIRED SKILLS:
Excellent customer service/hospitality skills
Excellent communication skills, both oral and written
Advanced computer skills to include Microsoft Office programs and the ability to learn property-specific computer programs.
Self-motivated to work independently and with other team members.
Strong sales skills to close sales and follow up on leads.
Ability to Multi-task between different software programs, and tasks, while speaking on the phone.
Prior Front Desk, Call Center, or Reservations experience preferred, but not required.
Prior Customer Service preferred, but not required.
Provide World Class Customer Service
PHYSICAL REQUIREMENTS
Must be able to sit at a computer and on the phone for an entire shift.
Must be able to work from home in a home office.
Must be available to report on-site as required or when requested.
Compensation: $16.00 per hour
At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are.
Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We’re doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.
Curious about what it's like to be a world-class team member at Spectrum Resorts? Listen to what the team has to say.
(if you already have a resume on Indeed)
Or apply here.
Life at Spectrum Resorts
We are a passionate company that takes pride in its reputation and what we do. Our company’s success is built on a team effort, combining the talents of many people to achieve a common vision of delivering world class service by world class people.
Competitive Wages and Discounts
At Spectrum Resorts we assure our wages are competitive in the area but we also offer incentives that set up apart.
Every year full time team members get a 3 night stay complimentary at either property, the only cost is a reduced cleaning fee.
As part of the Spectrum Resorts team you will also be eligible to enjoy the following savings:
50% off all meals on property,
15% off reservations using the friends and family discount,
15% off any merchandise purchases, and
15% off Spa treatments.
World-Class Benefits Package
We offer a full insurance program that includes Blue Cross and Blue Shield Healthcare as well as Vision, Dental, Life, Cancer, Accidental, and Disability Insurances. We also offer a 401k plan with a company contribution. As part of the Spectrum Resorts team you could also be eligible for our Tuition Reimbursement Program.
We Help Each Other When It Matters Most
When times are tough is when you need your work family the most. We have the following Team Member Assistance Programs.
The Shells Fund--this is an innovative program designed to help Spectrum Team Members in a time of need.
Sharing PTO--team members may donate their accrued PTO to other eligible team members to provide assistance for emergency purposes
Team Member Celebrations
We come together as a family to celebrate our collective successes as a company, as well as to recognize the best and brightest from within our organization. We also have quarterly and annual awards for the team member that goes above and beyond to assure our guests' expectations are exceeded.
Paid Internship Program
Gain hands-on experience during college breaks. Spectrum Resorts offers internships in three areas of the resort. In Food & Beverage you can have the opportunity to experience different areas of F&B such as casual and coastal cuisine restaurants, poolside bar and grill, food trucks and club lounge. Rotation between positions and outlets included. In the Rooms Division you can learn about the guest experience from Reservations to Front Desk to Housekeeping. If you like working outdoors with young guests, our Activities Team may be the best fit for you. This internship includes planning and facilitating on-site activities such as organized games, arts and crafts, competitions and more.
Advancement Opportunities
At Spectrum Resorts we love to promote from within! We feel that current team members who embrace our Vision, Mission and Values and are high performers should be considered for openings before we interview outside the company. We have also developed our own off-season training program, Spectrum University, that is open to all team members. The sessions are planned with our team members' needs in mind... our goal is to help build skillsets so that they are equipped to be successful.
