Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance

OWNER RELATIONS MANAGER

Position is responsible for receiving, investigating and responding to all owner inquiries regarding issues, concerns and/or complaints addressing services affecting their personal condominium. Maintain a positive working relationship and act as liaison between The Beach Club property owners and The Beach Club Management internal departments via mail, telephone, email, text messaging or in person to perform the following duties.

Essential Duties:

- - Provide timely and accurate information to owner inquiries
- - Report unit issues/damages to owners expeditiously to obtain resolution
- - Process inquiries according to established department policies and procedures
- - Work closely with Department Managers on property in resolving owner issues/disputes
- - Provide timely feedback to departments regarding service failures or customer concerns
- - Meet or exceed customer service expectations, internal and external
- - Maintain detailed documentation on owner issues and responsive actions
- - Initiate, track and administer work orders to resolve owner issues
- - Assist in obtaining estimates of service or repair needed for rental owner property
- - Conduct periodic assessment of quality of units on rental program and advise owner of needed changes
- - Coordinate replacements or upgrades necessary to maintain quality rental unit
- - Handle irate customers in a professional manner
- - Provide periodic reports to owners concerning the performance of their unit on the rental program
- - Provide input to department manager on repetitive issues
- - Manage relationships and contracts with vendors and contractors
- -Perform other duties as assigned.

Required Skills:

Real Estate License, preferred
Minimum of 2 years of previous management experience, required
Strong computer skills to include Microsoft Office Suite
Team Player, articulate, socially oriented, self starter and strong organizational skills
Time management: ability to organize and manage multiple priorities with follow up
Attention to detail and excellent communication skills
Experience working with HOA’s or other entities that involved knowledge and enforcement of Governing Documents, minimum of 2 years preferred
Strong emphasis on problem-solving, seeking harmony and defusing conflict
Basic knowledge of statements and accounting
Valid driver license and acceptable driving record
Excellent hospitality skills
Excellent communication skills, both verbal and written

Physical Requirements:

Must be able to stand/walk or work at a computer/phone for shift.
Must be able to bend, stoop, kneel, crouch as needed
Must be able to lift/move up to 20 lbs. as needed
Must be able to work in inclement weather as needed

Compensation: $38,000.00 - $42,000.00 per year

At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are.

Is this who YOU are? If so, we may have a place for you at our family of resorts, The Beach Club Resort & Spa in Gulf Shores and Turquoise Place in Orange Beach.

Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We’re doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.

Curious about what it's like to be a world-class team member at Spectrum Resorts? Listen to what the team has to say.

(if you already have a resume on Indeed)

Or apply here.

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Life at Spectrum Resorts

We are a passionate company that takes pride in its reputation and what we do. Our company’s success is built on a team effort, combining the talents of many people to achieve a common vision of delivering world class service by world class people.

Competitive Wages and Discounts

At Spectrum Resorts we assure our wages are competitive in the area but we also offer incentives that set up apart. Every year full time team members get a 3 night stay complimentary at either property, the only cost is a reduced cleaning fee. As part of the Spectrum Resorts team you will also be eligible to enjoy the following savings: 50% off all meals on property, 15% off reservations using the friends and family discount, 15% off any merchandise purchases, and 15% off Spa treatments.

World-Class Benefits Package

We offer a full insurance program that includes Blue Cross and Blue Shield Healthcare as well as Vision, Dental, Life, Cancer, Accidental, and Disability Insurances. We also offer a 401k plan with a company contribution. As part of the Spectrum Resorts team you could also be eligible for our Tuition Reimbursement Program.

We Help Each Other When It Matters Most

When times are tough is when you need your work family the most. We have the following Team Member Assistance Programs. The Shells Fund--this is an innovative program designed to help Spectrum Team Members in a time of need. Sharing PTO--team members may donate their accrued PTO to other eligible team members to provide assistance for emergency purposes

Team Member Celebrations

We come together as a family to celebrate our collective successes as a company, as well as to recognize the best and brightest from within our organization. We also have quarterly and annual awards for the team member that goes above and beyond to assure our guests' expectations are exceeded.

Paid Internship Program

Gain hands-on experience during college breaks. Spectrum Resorts offers internships in three areas of the resort. In Food & Beverage you can have the opportunity to experience different areas of F&B such as casual and coastal cuisine restaurants, poolside bar and grill, food trucks and club lounge. Rotation between positions and outlets included. In the Rooms Division you can learn about the guest experience from Reservations to Front Desk to Housekeeping. If you like working outdoors with young guests, our Activities Team may be the best fit for you. This internship includes planning and facilitating on-site activities such as organized games, arts and crafts, competitions and more.

Advancement Opportunities

At Spectrum Resorts we love to promote from within! We feel that current team members who embrace our Vision, Mission and Values and are high performers should be considered for openings before we interview outside the company. We have also developed our own off-season training program, Spectrum University, that is open to all team members. The sessions are planned with our team members' needs in mind... our goal is to help build skillsets so that they are equipped to be successful.