Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

RESORT IT SPECIALIST

Job Summary

The Resort IT Specialist plays a critical role in maintaining the health, performance, and security of our IT systems and infrastructure. This individual serves as a direct support resource, responding to technical issues, assisting with network and server management, and contributing to the design and implementation of IT solutions. Additionally, this position collaborates closely with internal departments and to ensure top-of-the-line support for key stakeholders and team members.

Key Responsibilities

· Respond promptly to IT support requests via phone, web portal, and email, ensuring high-quality customer service and resolution.

· Provision and configure systems for new team members.

· Prioritize and manage incidents and service requests according to SLAs.

· Troubleshoot issues using remote diagnostic tools; perform onsite support when needed.

· Install, configure, and maintain hardware, software, and network infrastructure devices.

· Perform regular maintenance of workstations, printers, POS Stations, and other peripherals.

· Maintain and support resort access control systems.

· Collaborate on the design and architecture of server and network solutions.

· Assist the Director of Technology with site surveys, technical assessments, and proposal development.

· Ensure compliance with Spectrum Resorts’ safety and security standards.

· Build and maintain positive relationships with team members across departments.

Qualifications & Requirements

· College diploma or degree in Computer Science, or equivalent experience.

· Proven experience supporting Windows 10/11.

· Advanced knowledge of Microsoft Entra and Windows Azure environments is a plus.

· Strong understanding of business productivity systems and IT best practices.

· Excellent communication, interpersonal, and customer service skills.

· Ability to work independently and manage multiple priorities.

Physical Requirements:

Ability to climb ladder as needed
Ability to lift/move up to 50 lbs.
Ability to work in the field which requires walking, kneeling, stooping, etc.

What We Offer

· Competitive salary and benefits package

· Opportunities for professional growth and certifications

· A supportive and innovative work environment

· The chance to be part of a dynamic team that supports two of the premier resort destinations on the Gulf Coast

Compensation: $48,000.00 - $52,000.00 per year

At Spectrum Resorts, we believe in teamwork, family, and supporting each other. It's just who we are.

Is this who YOU are? If so, we may have a place for you at our family of resorts, The Beach Club Resort & Spa in Gulf Shores and Turquoise Place in Orange Beach.

Spectrum Resorts is home to team members who want to make a difference in the lives of their work family and the families we host each year. Together, we're redefining the beach vacation into a time when families can truly rest, relax, and reconnect with their loved ones. We’re doing all this while innovating in the industry, nurturing career goals, and celebrating each other's successes.

Curious about what it's like to be a world-class team member at Spectrum Resorts? Listen to what the team has to say.

(if you already have a resume on Indeed)

Or apply here.

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Life at Spectrum Resorts

We are a passionate company that takes pride in its reputation and what we do. Our company’s success is built on a team effort, combining the talents of many people to achieve a common vision of delivering world class service by world class people.

Competitive Wages and Discounts

At Spectrum Resorts we assure our wages are competitive in the area but we also offer incentives that set up apart. Every year full time team members get a 3 night stay complimentary at either property, the only cost is a reduced cleaning fee. As part of the Spectrum Resorts team you will also be eligible to enjoy the following savings: 50% off all meals on property, 15% off reservations using the friends and family discount, 15% off any merchandise purchases, and 15% off Spa treatments.

World-Class Benefits Package

We offer a full insurance program that includes Blue Cross and Blue Shield Healthcare as well as Vision, Dental, Life, Cancer, Accidental, and Disability Insurances. We also offer a 401k plan with a company contribution. As part of the Spectrum Resorts team you could also be eligible for our Tuition Reimbursement Program.

We Help Each Other When It Matters Most

When times are tough is when you need your work family the most. We have the following Team Member Assistance Programs. The Shells Fund--this is an innovative program designed to help Spectrum Team Members in a time of need. Sharing PTO--team members may donate their accrued PTO to other eligible team members to provide assistance for emergency purposes

Team Member Celebrations

We come together as a family to celebrate our collective successes as a company, as well as to recognize the best and brightest from within our organization. We also have quarterly and annual awards for the team member that goes above and beyond to assure our guests' expectations are exceeded.

Paid Internship Program

Gain hands-on experience during college breaks. Spectrum Resorts offers internships in three areas of the resort. In Food & Beverage you can have the opportunity to experience different areas of F&B such as casual and coastal cuisine restaurants, poolside bar and grill, food trucks and club lounge. Rotation between positions and outlets included. In the Rooms Division you can learn about the guest experience from Reservations to Front Desk to Housekeeping. If you like working outdoors with young guests, our Activities Team may be the best fit for you. This internship includes planning and facilitating on-site activities such as organized games, arts and crafts, competitions and more.

Advancement Opportunities

At Spectrum Resorts we love to promote from within! We feel that current team members who embrace our Vision, Mission and Values and are high performers should be considered for openings before we interview outside the company. We have also developed our own off-season training program, Spectrum University, that is open to all team members. The sessions are planned with our team members' needs in mind... our goal is to help build skillsets so that they are equipped to be successful.