The Beach Club Reservation Agent Remote, US

The Beach Club Reservation Agent

Full Time • Remote, US
   
FULLTIME RESERVATIONS AGENT
We’re looking for self-motivated and goal-oriented team members who have the potential to work from home (MUST be able to report to the office as required) as part of our sales-driven culture with great starting pay and monthly incentives based on performance.  Agents must have a friendly and energetic attitude to be the first contact for potential guests of Spectrum Resorts.  The majority of tasks will include securing bookings while educating potential guests of the special benefits and perks of renting through Spectrum Resorts to stay at the most sought after properties on the Alabama Gulf Coast.  Other duties will include handling existing reservations and concierge-type calls, along with other tasks assigned by leadership as it relates to reservations.  
Essential Duties:
  • Answer reservation calls and secure bookings.
  • Accept payment and confirm reservation.
  • Follow up on initial calls and leads.
  • Provide resort information to guests.
  • Book reservations for on-site dining, spa, beach chair rentals, etc.
Required Skills:
  • Excellent customer service/hospitality skills 
  • Excellent communication skills, both oral and written
  • Basic computer skills to include Microsoft Office programs and the ability to learn property-specific computer programs
  • Self motivated to work independently
  • Strong sales skills to close sales and follow up on leads 
  • Prior Front Desk or Reservations experience, a plus!
Physical Skills:
  • Must be able to sit at a computer and on the phone for entire shift
  • Must be able to work from home in a home office as needed
  • Must be available to report on-site as required




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Life at Spectrum Resorts

We are a passionate company that takes pride in its reputation and what we do. Our company’s success is built on a team effort, combining the talents of many people to achieve a common vision of delivering world class service by world class people.

Competitive Wages and Discounts
At Spectrum Resorts we assure our wages are competitive in the area but we also offer incentives that set up apart. Every year full time team members get a 3 night stay complimentary at either property, the only cost is a reduced cleaning fee. As part of the Spectrum Resorts team you will also be eligible to enjoy the following savings: 50% off all meals on property, 15% off reservations using the friends and family discount, 15% off any merchandise purchases, and 15% off Spa treatments.
World-Class Benefits Package
We offer a full insurance program that includes Blue Cross and Blue Shield Healthcare as well as Vision, Dental, Life, Cancer, Accidental, and Disability Insurances. We also offer a 401k plan with a company contribution. As part of the Spectrum Resorts team you could also be eligible for our Tuition Reimbursement Program.
We Help Each Other When It Matters Most
When times are tough is when you need your work family the most. We have the following Team Member Assistance Programs. The Shells Fund--this is an innovative program designed to help Spectrum Team Members in a time of need. Sharing PTO--team members may donate their accrued PTO to other eligible team members to provide assistance for emergency purposes
Team Member Celebrations
We come together as a family to celebrate our collective successes as a company, as well as to recognize the best and brightest from within our organization. We also have quarterly and annual awards for the team member that goes above and beyond to assure our guests' expectations are exceeded.
Paid Internship Program
Gain hands-on experience during college breaks. Spectrum Resorts offers internships in three areas of the resort. In Food & Beverage you can have the opportunity to experience different areas of F&B such as casual and coastal cuisine restaurants, poolside bar and grill, food trucks and club lounge. Rotation between positions and outlets included. In the Rooms Division you can learn about the guest experience from Reservations to Front Desk to Housekeeping. If you like working outdoors with young guests, our Activities Team may be the best fit for you. This internship includes planning and facilitating on-site activities such as organized games, arts and crafts, competitions and more.
Advancement Opportunities
At Spectrum Resorts we love to promote from within! We feel that current team members who embrace our Vision, Mission and Values and are high performers should be considered for openings before we interview outside the company. We have also developed our own off-season training program, Spectrum University, that is open to all team members. The sessions are planned with our team members' needs in mind... our goal is to help build skillsets so that they are equipped to be successful.